Frequently Asked Questions

Capilleh is a B2B channel for buying technical equipment — datacenter, networking, AV, and related hardware — from the secondary market. We make it easier to buy used, refurbished, and surplus equipment with more clarity and less guesswork, by clearly showing whether an item is in stock or sourceable, checking live availability before committing on sourced items, and handling sourced products through a real process rather than forwarding a third-party listing. Capilleh is operated by RBSC LLC, registered in Montgomery County, New York.

No. Products are presented in two ways. Items marked “In Stock” are already secured and in our possession or under our control. Items marked “Sourceable On Request” are not committed inventory — they are presented because we can realistically pursue them through our sourcing process, subject to live market availability and final confirmation.

It means the item is not yet secured inventory. When you submit a request, we check current market availability before making any commitment, then confirm whether the product can realistically be sourced and follow up with next-step details, pricing direction, and availability. A Sourceable listing is not a guarantee that the item can be obtained, and no order is binding until we issue a written confirmation.

We focus on secondary-market equipment categories where we can add real value — establishing genuine availability, sourcing through a controlled process, and communicating clearly throughout the transaction. Listings are indicative and selected based on what we can realistically support, not on forwarding outside listings.

No. We do not forward a third-party listing or drop ship. When a sourcing path is approved, we secure the item through our process, receive it, and review it for product match and general condition alignment before it moves through fulfillment. The item passes through our hands, not straight from a third party to you.

We review items for product match and general condition alignment based on the listing or sourcing expectations. This is a general intake review, not a certification, full functional test, or guarantee of performance. All equipment is sold “as-is, where-is” as secondary-market hardware. Your protection against a non-functional unit is our Dead-on-Arrival policy — see the returns question below.

Because we check live market availability before committing, we aim to avoid weak promises based on outdated information. If a Sourceable item cannot be secured, no Contract has been formed for it and you are not charged for the item. Note that if export compliance research was required for an international order, the $200 Export Compliance Processing Fee is non-refundable even in this situation.

We offer a Dead-on-Arrival (DOA) policy only. If an item is non-functional for its primary intended purpose on arrival, notify us in writing within seven (7) Business Days of delivery and request a Return Authorization before sending anything back. If the claim is verified, our sole remedy is, at our option, repair, replacement, or refund of the price paid for that item. We do not offer general, change-of-mind, or compatibility returns; all sales are otherwise final. Full details are in our Return Policy and Terms & Conditions.

In Stock means already secured, availability already established, and a more direct purchase path. Sourceable means not yet secured inventory, subject to current market confirmation, and better suited to a quote or request flow. The label on each listing tells you which path applies.

No. Listings, photos, condition notes, and price indications are a guide only and are not an offer capable of acceptance. A binding Contract forms only when we issue a written order confirmation or accepted quotation, or deliver the Goods, whichever is first.

Payment in full is required before any item ships or is fulfilled. We operate on a prepayment basis and do not offer credit terms. Title to the Goods does not pass to you until we have received payment in full in cleared funds.

Shipping is paid by the customer and is quoted at the time of your order or sourcing request. You confirm and pay the quoted shipping amount before the item ships. Shipping charges are non-refundable.

Potentially, yes. We follow all export compliance laws and regulations mandated by the United States Government. Before any international order can proceed, we must conduct export compliance research.

For any order shipping outside the United States, we charge a non-refundable processing fee of US$200 to conduct required export compliance research. This fee is separate from and in addition to the price of the item, shipping, duties, and taxes. It is non-refundable in all circumstances — including if the research determines the item cannot lawfully be exported, if the destination or end-user is restricted, or if you later cancel the order.

The customer is the importer of record (and, where applicable, exporter of record) and is solely responsible for customs duties, import taxes, and ensuring the purchase and use of the Goods comply with the laws of the destination country and all applicable U.S. and international law. Goods may be inspected at port, and we cannot guarantee packaging will be free of signs of customs inspection.

Submit the contact form on the Site with your order reference and question. For DOA claims, contact us within seven (7) Business Days of delivery as described in our Return Policy. We aim to keep communication clear from order through shipment, and — because sourced items involve an extra step — we keep that process practical and informed from request through delivery.

Our Terms & Conditions, Return Policy, and Privacy Policy together govern all transactions with Capilleh. If anything in this FAQ appears to conflict with those documents, the Terms & Conditions control.