Frequently asked questions

Capilleh buys, sells, and sources new and used enterprise equipment: datacenter, networking, audio-visual, and security. Items marked In Stock are owned and stored at our facility. Sourced-to-order items are checked before we quote. Capilleh is operated by RBSC LLC, registered in Montgomery County, New York.

No. Listings are marked one of two ways. In Stock is owned by Capilleh and stored at our facility. Sourced to order is not on our shelf: it is a part we can find, and we check availability before we quote it.

The item is not on our shelf. When you request a quote we check availability, then reply by email with price, condition, lead time, and shipping. If we cannot source it, we say so. Nothing is ordered until you accept the quote and pay the invoice.

Datacenter, networking, audio-visual, and security equipment, new and used. We do not forward other sellers' listings or drop ship: every unit we sell is received, inspected, and shipped from our facility.

No. We do not forward a third-party listing or drop ship. When a sourcing path is approved, we secure the item through our process, receive it, and review it for product match and general condition alignment before it moves through fulfillment. The item passes through our hands, not straight from a third party to you.

We review items for product match and general condition alignment based on the listing or sourcing expectations. This is a general intake review, not a certification, full functional test, or guarantee of performance. All equipment is sold “as-is, where-is” as secondary-market hardware. Your protection against a non-functional unit is our Dead-on-Arrival policy: see the returns question below.

We check availability before we quote, so this is rare. If a sourced item cannot be secured, no contract has been formed for it and you are not charged for the item. If export compliance research was required for an international order, the $200 Export Compliance Processing Fee is non-refundable.

We offer a Dead-on-Arrival (DOA) policy only. If an item is non-functional for its primary intended purpose on arrival, notify us in writing within seven (7) Business Days of delivery and request a Return Authorization before sending anything back. If the claim is verified, our sole remedy is, at our option, repair, replacement, or refund of the price paid for that item. We do not offer general, change-of-mind, or compatibility returns; all sales are otherwise final. Full details are in our return policy and terms and conditions.

In Stock is owned by Capilleh and stored at our facility; request a quote and it ships from here. Sourced to order is not on our shelf; we check availability and quote before you commit. Every listing carries one of the two labels.

No. Listings, photos, condition notes, and price indications are a guide only and are not an offer capable of acceptance. A binding Contract forms only when we issue a written order confirmation or accepted quotation, or deliver the Goods, whichever is first.

Payment in full is required before any item ships or is fulfilled. We operate on a prepayment basis and do not offer credit terms. Title to the Goods does not pass to you until we have received payment in full in cleared funds.

Shipping is paid by the customer and is quoted at the time of your order or sourcing request. You confirm and pay the quoted shipping amount before the item ships. Shipping charges are non-refundable.

Potentially, yes. We follow all export compliance laws and regulations mandated by the United States Government. Before any international order can proceed, we must conduct export compliance research.

For any order shipping outside the United States, we charge a non-refundable processing fee of US$200 to conduct required export compliance research. This fee is separate from and in addition to the price of the item, shipping, duties, and taxes. It is non-refundable in all circumstances: including if the research determines the item cannot lawfully be exported, if the destination or end-user is restricted, or if you later cancel the order.

The customer is the importer of record (and, where applicable, exporter of record) and is solely responsible for customs duties, import taxes, and ensuring the purchase and use of the Goods comply with the laws of the destination country and all applicable U.S. and international law. Goods may be inspected at port, and we cannot guarantee packaging will be free of signs of customs inspection.

Submit the contact form on the Site with your order reference and question. For DOA claims, contact us within seven (7) Business Days of delivery as described in our return policy. We aim to keep communication clear from order through shipment, and: because sourced items involve an extra step: we keep that process practical and informed from request through delivery.

Our terms and conditions, return policy, and privacy policy together govern all transactions with Capilleh. If anything in this FAQ appears to conflict with those documents, the terms and conditions control.