Privacy Policy

1.1 Information You Provide Contact and business details — name, company, email address, telephone number, billing and shipping addresses when you submit an order, quote request, or sourcing request, or contact us. Order and inquiry information — part numbers, quantities, condition preferences, requirements, and related correspondence. Export compliance information — end-user, end-use, and destination information required to perform export compliance research on international orders. Payment information — processed by our third-party payment processors. We do not store full payment card numbers on our systems. 1.2 Information Collected Automatically When you visit the Site, we may automatically collect technical information such as IP address, browser type, device information, pages viewed, referring URLs, and timestamps, through cookies and similar technologies, to operate and improve the Site and for security and analytics. 1.3 Information From Third Parties We may receive information from payment processors, shipping and logistics providers, fraud-prevention and identity-verification services, and government or restricted-party screening lists used for export compliance.

We use information to: process, confirm, source, and fulfill orders, quotes, and sourcing requests; communicate with you about orders, availability, and support; perform export compliance research and restricted-party screening, and meet legal and regulatory obligations; process payments and prevent fraud; operate, maintain, secure, and improve the Site and our services; and enforce our Terms & Conditions and protect our legal rights. We process information on the basis of performance of a contract with you, our legitimate business interests, compliance with legal obligations (including export control law), and, where required, your consent.

We do not sell your personal information. We share information only as follows: Service providers — payment processors, shipping and logistics carriers, sourcing partners, and IT and security providers, who process information on our behalf. Compliance and legal — government authorities, screening databases, and brokers as necessary to comply with export control, customs, sanctions, and other legal requirements. Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to confidentiality. Legal process — where required by law, court order, or to protect the rights, property, or safety of Capilleh, our customers, or others.

The Site uses cookies and similar technologies for essential operation, security, preferences, and analytics. You can control cookies through your browser settings; disabling some cookies may affect Site functionality. We do not respond to browser “Do Not Track” signals at this time.

We retain information for as long as necessary to fulfill the purposes described in this Policy, including to satisfy legal, accounting, tax, and export-compliance recordkeeping obligations. Export and transaction records may be retained for the periods required by applicable U.S. law, which can extend several years beyond the transaction.

We implement reasonable administrative, technical, and organizational measures designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any credentials and for the accuracy of the information you provide.

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of your personal information, or to object to certain processing. Residents of certain U.S. states and other regions may have additional rights. To exercise any right, contact us using the details in Section 11. We will respond as required by applicable law. We may need to verify your identity and may retain information where required for legal or compliance purposes.

We are based in the United States, and information we collect is processed and stored in the United States and may be processed by service providers in other countries. By using the Site, you understand that your information will be transferred to and processed in the United States, which may have different data-protection laws than your jurisdiction.

The Site and our services are intended for businesses and individuals aged 18 or older. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time. The updated version will be posted on the Site with a revised “Last Updated” date. Material changes will take effect when posted, and your continued use of the Site constitutes acceptance of the updated Policy.

Questions or requests regarding this Privacy Policy may be submitted through the contact form on the Site.