Return Policy

An item qualifies as Dead-on-Arrival only if it is non-functional for its primary intended purpose upon first receipt and inspection, and the conditions in Section 2 are met. The DOA policy is the Customer’s sole and exclusive remedy.

To be eligible, all of the following must be satisfied: You notify us in writing of the defect, with reasonable supporting detail, within seven (7) Business Days after the delivery date. You request and receive a Return Authorization from us before returning anything. No item may be returned without prior written authorization. The item is returned in the condition received, with all original packaging, components, accessories, and any tags or markings intact, within the timeframe stated in the Return Authorization. The item is the same unit originally shipped, verifiable by serial number or other identifying marks.

The DOA policy does not apply, and no return, refund, or exchange will be provided, for: cosmetic wear, appearance, or fair wear and tear consistent with secondary-market equipment; missing or differing firmware, software, licensing, entitlements, or configuration; incompatibility with your environment, change of mind, ordering error, or no-longer-needed items; damage caused by misuse, abuse, improper installation, modification, repair, or mishandling; damage occurring in your possession or during return transit; failure to follow instructions, or any act or omission of the Customer or any third party; or items reported after the seven (7) Business Day window.

Upon our verification of a valid DOA claim, our sole obligation and your sole and exclusive remedy is, at our option, to: (a) repair the item; (b) replace it with an equivalent item, subject to availability; or (c) refund the price paid for the affected item. We have no further liability of any kind. We will confirm the chosen remedy after inspecting the returned item.

Shipping charges and the $200 Export Compliance Processing Fee are non-refundable in all circumstances, including in connection with a DOA claim or where export compliance research concludes the item cannot lawfully ship. Where a refund is issued for a DOA item, it covers the price paid for that item only and excludes shipping and the export fee.

Unless we state otherwise in the Return Authorization, you are responsible for return shipping arrangements and cost, and risk of loss or damage in return transit remains with you until the item is received and accepted by us. We recommend insured, tracked shipping. Items returned that are found not to be DOA, or that do not meet these conditions, may be returned to you at your expense with no refund due.

Within seven (7) Business Days of delivery, submit the contact form on the Site with your order reference, the item, a description of the issue, and any supporting photos or details. We will review the claim and, if eligible, issue a Return Authorization with return instructions.